Refund policy

We want you to be happy with your Love's Illusion purchase.

If you change your mind about an item, you can contact us within 30 days of receiving your order to request a return, provided the product is eligible for return.

For hygiene and safety reasons, cosmetic products that have been opened, unsealed or used may not be eligible for return.

This does not affect your statutory rights, including your rights where a product is faulty, damaged or not as described.

To be eligible for a return

Items must be returned in their original condition, unopened and unused, with their original packaging and labels where applicable.

Please contact us before sending anything back. We will provide the appropriate return instructions.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible at hello@lovesillusion.co.uk.

Please include your order number and, where possible, photographs of the item and packaging so that we can investigate and put things right.

What if I've had a reaction to a product?

Stop using the product immediately and contact us as soon as possible.

Please keep the product and its packaging, including the batch number, so that we can investigate and record the issue.

If you experience a severe or persistent reaction, seek appropriate medical advice.

How do I request a return?

Please email hello@lovesillusion.co.uk with your order number and details of the item you wish to return.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Refunds

Once your return has been received and assessed, we will let you know whether it has been accepted and arrange any refund due.

Refunds will be made to the original payment method where applicable.