Love's Illusion is a holistic self-care brand inspired by k-beauty, nature, science, self-love, healing, wellbeing and finding your way back to yourself. We create skincare, body care and wellness products designed to make everyday self-care feel meaningful.

Where are your products made?

Love's Illusion products are made in the stunning Rossendale Valley, in the United Kingdom. Each product is made in small batches with care and attention to formulation, ingredients and presentation.

 

Products & Ingredients

Are your products handmade?

Our products are made in small batches rather than mass-produced, allowing us to carefully prepare and check each product.

 

Where can I find the ingredients?

The full ingredient list is provided on each individual product listing and on the product packaging.

 

Are your products suitable for sensitive skin?

We formulate our products with skin comfort in mind, but everyone's skin is different. If you have sensitive skin, allergies or known ingredient sensitivities, please check the full ingredient list before use or consult a medical professional.

 

Should I patch test?

Yes. We recommend patch testing any new product before full use, particularly if you have sensitive skin or known allergies. Stop using the product if irritation occurs.

 

Can I use body products on my face?

Not unless the product is specifically designed and labelled for facial use. Body products, including body scrubs, may contain ingredients or exfoliants that are too intensive for delicate facial skin.

 

How should I store my products?

Keep products tightly closed and store them in a cool, dry place away from direct sunlight, excessive heat and moisture. Follow any additional storage instructions provided with your product.

 

Orders & Delivery

How much is delivery?

Delivery charges and available options are shown at checkout. Standard delivery to England, Scotland and Wales is £4.99. Complimentary delivery is available on orders over £50.

 

When will my order be dispatched?

Love's Illusion products are made in small batches and we like to use the freshest ingredients possible where we can so you get the longest period before opening and also ingredients at their best. Due to this, we aim to ship within 3 to 5 working days. Please allow up to 7 days for your order to be prepared and dispatched during our busier times. If we already have a fresh batch in stock, we will despatch these. Our stock never tends to go past a few months on our shelves and any that are, tend to go in our mystery items selections. Freshness and quality is super important to us.

Once your order has been dispatched, you will receive confirmation with any available tracking information. Please allow additional time for your order to arrive after dispatch. Unfortunately, we cannot control the postal or courier services.

 

Can I change or cancel my order?

If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or been dispatched.

 

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photographs of the damaged packaging and product. We'll assess the issue and help resolve it.

 

What if I receive the wrong item?

Please contact us as soon as possible with your order details and a photograph of the item received, and we'll help put it right.

 

Returns

Can I return a product?

Returns are handled in accordance with our returns policy and applicable UK consumer rights. Please see our Returns & Refunds page for full details.

 

What if I've had a reaction to a product?

Please stop using the product immediately and contact us as soon as possible. We'll ask for some details about the product and the reaction so that we can record the issue and investigate it appropriately.

If you experience a severe or persistent reaction, or have any concerns about your health, please seek appropriate medical advice.

Please keep the product and its packaging, including the batch number, until we've advised you what to do.

 

Still have a question?

If you can't find the answer you're looking for, please get in touch through our Contact Us  page. We'd love to hear from you.